Oliver James are partnering with a leading organisation in Zurich that is launching a key ITSM transformation project - and they need a skilled expert to support this journey.
Location: Zurich, with 40% remote flexibility
Start Date: June 2025 (mid-June start possible)
Duration: Until December 2025 (extension highly likely)
The Role
You will be responsible for maintaining and enhancing a live ITSM system, with a strong focus on automation, scripting, and configuration management. A central part of the role will be supporting the implementation of a new ITSM solution and contributing to continuous service improvement.
Key Responsibilities
Collaborate on the implementation of a new ITSM platform
Support and optimise the existing ITSM system
Develop automation scripts (PowerShell, SQL)
Manage and maintain the CMDB
Drive continuous improvement initiatives
Requirements
Experience with ServiceNow, Ivanti, Jira Service Management, or BMC Remedy
Strong background in implementing ITSM processes (ITIL framework)
Proficiency in PowerShell and SQL scripting
Experience managing CMDBs
Fluent in German and English
If you are interested in this role please apply. To supplement your application please feel free to send an email to dan.may@oliverjames.ch with your hourly/daily rate and availability.
