My client is currently looking for a System Analyst / Senior System Analyst to be responsible for supporting the IT systems under the Life and Health (L&H) business in Hong Kong and focusing on production incident and problem management.
Responsibilities:
- Responsible for overseeing the End-to-End Incident and Problem management for L&H business in particular issues related to L&H applications and other auxiliary systems
- Assist with technical investigations and impact analysis, act swiftly and perform troubleshooting
- Coordinate activity between Business functions and off-shore team to drive open action items to closure, the prioritization should be based on severity, impact and urgency of the incident
- Communicate to business and technical partners on incidents as they occur when they impact business process, system performance or availability and escalate the matter as critical issue arises
- Conduct regular health check of the applications and continuous improvement of the Life and Health systems
Requirements:
- 8 years of working experience on life insurance application development and support, familiar with life operation daily procedures and knowledge of different lines of insurance products
- Familiar with various IT platforms, especially the Life and Health administrative platforms such as Ingenium, LifeAsia and Policy administration and claims application
- Strong analytical and problem-solving skills, particularly in integrating & recommending various complicated IT solutions
- Able to work across countries, regions, and time zones with a board range of cultures and technical capability.
- Good communicator and able to articulate the issue clearly to the business stakeholder
- Excellent in written and spoken English and Chinese
If you are interested in the role, please reach out to dexy.susandy@oliverjames.com for a confidential chat
