Key Responsibilities

Project Coordination & Scheduling

Coordinate and lead weekly standup meetings with the project team
Organize and maintain calendars, key activities, and project milestones
Act as an informal coordinator between technicians, users, and field offices to keep refresh activities on schedule
Communicate with office contacts to organize Field Office PC Replacements, including office/travel logistics

Manage inventory for laptops, desktops, iPads, docking stations, cables, mice, and related equipment
Track and facilitate shipping/receiving of hardware (boxing, unboxing, delivery coordination)
Maintain hardware accuracy and support logistics throughout the project lifecycle
Ability to move up to 35 pounds of equipment

Provide high-quality service to business partners via calls, emails, and instant messages
Coordinate support with other departments as needed
Collaborate with a highly communicative support team that “swarms” issues rather than escalating between technicians

Associate’s degree required (Bachelor’s preferred or equivalent work experience)
Relevant internship or 1-2 years in IT customer service, IT support, or a related role
Excellent written and verbal communication skills
Strong organizational, planning, analytical, and time-management abilities
Detail-oriented, self-starter, and able to work independently and in a collaborative team
Strong problem-solving and conceptual thinking skills
High degree of accuracy, confidentiality, and professionalism
Willingness to learn new technologies and work with people at all levels
Basic understanding of insurance or financial services is a plus

Onsite role; no remote option
Possible conversion only if a future full-time opening emerges
High complexity environment with many moving parts: inventory, scheduling, logistics, shipping/receiving
Success requires exceptional communication and customer service skills, strong followthrough, and the ability to manage detailed tasks at scale