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Previous experience supporting claims operations, including FNOL intake, payment processing, and related administrative functions. Extensive First Notification of Loss experience essential
- Leadership experience preferred but other senior technical experience considered
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Highly organized with strong time management and prioritization skills, and a consistent focus on accuracy and detail.
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Proven ability to manage a high volume of work while maintaining exceptional quality standards.
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Clear, professional verbal and written communication skills, with the ability to interact effectively across teams.
This role can be hybrid from NYC or NJ with a salary up to $87,000 + 15% annual bonus.
Team Leader, Claims Operations – Insurance Industry
Our Client:
We are thrilled to represent our esteemed client, a distinguished leader in the insurance sector, renowned for their commitment to excellence and innovation in service delivery. As they continue to expand their operations, they seek a dynamic and experienced individual to join their team as a Team Leader in the Claims Department.
Role & Responsibilities:
- Lead and manage the Claims Operations team to ensure efficient and effective handling of claims.
- Develop and implement strategies to enhance the claims process, focusing on optimizing customer satisfaction and operational efficiency.
- Monitor team performance and provide regular feedback to ensure adherence to set standards and objectives.
- Collaborate with other departments to streamline processes and improve service delivery.
- Facilitate training sessions for team members to ensure a high level of competency and knowledge in handling claims.
- Handle complex claims cases and provide support in dispute resolution.
- Prepare and analyze reports on team performance and claims trends to guide future improvements.
Key Skills:
- Profound knowledge of claims operations with a proven track record in the insurance industry.
- Outstanding leadership abilities with experience in team management and staff development.
- Strong analytical skills with the ability to interpret data and reports for decision-making and strategic planning.
- Excellent communication skills, capable of engaging effectively across all levels of the organization and with external stakeholders.
- Proficiency in using claims management software and tools.
- Commitment to providing exceptional customer service and maintaining high standards of professionalism.
Note: This is a permanent position in the Claims Department.
