We are seeking an experienced Change Manager to lead and drive the smooth execution of organisational change initiatives for technology-enabled retail transformation programmes. The ideal candidate will ensure that all stakeholders and team members are well-prepared for change, driving successful adoption and achieving business objectives.
Key Responsibilities:
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Develop and Execute Change Strategies
- Lead business change efforts by designing and implementing organisational change strategies, including stakeholder alignment, readiness, communication, training, and adoption plans.
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Deliver Change Management Initiatives
- Support the creation and execution of all change management deliverables, including leadership alignment, stakeholder assessments, and communication materials.
- Conduct change impact analysis and execute mitigation plans for high-impact areas.
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Stakeholder Engagement and Communication
- Regularly report project status to senior leaders across multiple markets.
- Host engagement meetings and provide clear updates across different communication layers.
- Advise stakeholders on effective communication channels and craft impactful messages, scripts, and adoption stories.
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Training and Enablement
- Collaborate with product owners, SMEs, and training partners to develop learning materials and deliver enablement sessions.
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Feedback Collection and Continuous Improvement
- Establish feedback collection channels at various project stages, such as Kickoff, UAT, pre-launch, and post-launch, to ensure continuous improvement.
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Risk Management and Resistance Handling
- Identify gaps, root causes, and risks related to change initiatives.
- Address employee change resistance and suggest actionable plans to foster adoption.
Qualifications & Experience:
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Experience:
- 5+ years of experience in Organisational Change Management, Digital Transformation, or related fields.
- Demonstrated experience in managing change for large-scale digital transformation programmes.
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Technical Knowledge:
- Familiarity with AI, automation, or data-driven technologies is an advantage.
- Knowledge of change methodologies such as PROSCI or ADKAR is a plus.
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Skills:
- Strong facilitation, stakeholder engagement, and communication expertise.
- Ability to work effectively in fast-paced, multi-country, or multi-stakeholder environments.
- Excellent analytical and problem-solving skills with a focus on driving results.
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Languages:
- Fluent in Cantonese and English (mandatory).
Key Competencies:
- Adaptable and able to manage change in a dynamic, fast-moving environment.
- Strong leadership and relationship management skills.
- Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
- Proactive in identifying and mitigating risks to ensure smooth change adoption.
What We Offer:
- Opportunity to work on large-scale, impactful transformation programmes.
- A collaborative and supportive work environment.
- Competitive salary and benefits.
