Title: Senior Cloud Engineer
Location: Livonia, MI
Salary: $120,000 – $140,000
Type: Hybrid
A well-established national financial services organisation is seeking a Senior Cloud Engineer specialising in Unified Communications to join its infrastructure team. This role will play a critical part in supporting and evolving the company’s enterprise voice and contact centre environment while helping modernise collaboration technologies across the organisation.
You’ll join a collaborative team responsible for maintaining highly available voice platforms that support internal teams and customer-facing contact centres. The position offers the opportunity to work with modern communication technologies while influencing the direction of the company’s voice architecture as it continues to evolve.
This is an ideal opportunity for someone who enjoys solving complex technical challenges, working across infrastructure teams, and improving enterprise communication systems that directly impact customer experience.
What You’ll Do
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Design and support enterprise voice and contact centre systems
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Manage and maintain Cisco unified communications infrastructure
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Support IVR, call routing, and contact centre platforms
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Integrate voice services with collaboration tools such as Microsoft Teams
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Troubleshoot complex VoIP and telephony issues
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Partner with network, infrastructure, and security teams on system improvements
Required Experience
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5+ years of experience in voice or unified communications engineering.
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Hands-on experience supporting Cisco unified communications platforms and contact centre environments.
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Experience with VoIP protocols and troubleshooting (SIP, RTP, H.323, MGCP, etc.).
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Experience administering enterprise telephony infrastructure, including call management platforms, gateways, and voice routing.
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Experience supporting call recording platforms or workforce optimisation tools.
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Familiarity with Microsoft Teams voice or similar collaboration platforms.
Technical Knowledge
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Cisco collaboration technologies such as CUCM, contact centre platforms, IVR systems, and call routing tools.
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Voice network infrastructure including gateways, SBCs, and SIP trunking.
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Contact centre technologies including agent routing, IVR design, and reporting tools.
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Voice performance monitoring and troubleshooting tools.
This is a strong opportunity to join a stable organisation investing in modernising its communications infrastructure, while working on systems that directly impact both employees and customers.
