Underwriting Operations Manager | Paris
One of our exclusive clients, a leading global commercial insurer, is looking to appoint an experienced Underwriting Operations Manager to oversee underwriting support operations across its European platform.
This is a high-impact role with responsibility for the performance, efficiency, and quality of underwriting operations teams, including full ownership of policy processing across the lifecycle.
You will lead the Centralised Support Centre (CSC), ensuring the delivery of accurate, timely, and high-standard policy services to underwriting teams and branch offices across multiple European jurisdictions.
The role requires strong leadership, a focus on operational excellence, and a commitment to continuous improvement-driving a “right first time” culture while ensuring alignment with regulatory and internal standards.
Key Responsibilities
- Lead and develop underwriting operations teams across multiple European locations
- Oversee policy servicing and processing activities in line with best practice and internal standards
- Drive process optimisation and continuous improvement initiatives
- Own and enhance centralised processing documentation and procedures
- Build and manage strong relationships with underwriting teams and key stakeholders
- Establish and maintain an effective quality control framework
Requirements
- Minimum 5 years’ experience within commercial insurance
- Strong understanding of underwriting operations and policy processing
- Proven experience managing teams and driving performance
- Strong stakeholder management and communication skills
- Experience improving processes and operational efficiency
- Fluent in English and French
Location & Package
- Paris-based
- Hybrid working: 2 days from home per week
- Above market remuneration
Next steps
This is an opportunity to take on a visible, pan-European leadership position within a well-established insurance platform. You will play a key role in shaping operational performance, improving efficiency, and supporting underwriting teams at scale.
If this aligns with your experience, apply via the link for a confidential discussion.
