Application Support Analyst – Fixed Term Contract
Are you a technically minded problem-solver with a passion for delivering outstanding support across business-critical applications? We’re looking for a proactive and adaptable Application Support Analyst to join a fast-paced team, where you’ll play a key role in ensuring core systems run smoothly and effectively.
Key Responsibilities:
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Own, manage, and resolve application incidents and queries, keeping documentation clear and up to date.
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Continuously build technical and business knowledge through internal and external training.
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Investigate root causes of issues, apply resolutions, and escalate when needed.
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Support service delivery by meeting KPIs and SLAs, contributing to incident/request reduction efforts.
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Oversee major and safety-critical incidents, ensuring proper lifecycle management and detailed logs.
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Collaborate with third-line support, external vendors, and internal stakeholders to deliver updates and solutions.
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Spot and support process improvements, helping implement scalable solutions.
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Contribute to service management initiatives and cross-functional collaboration efforts.
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Participate in regular team meetings, sharing feedback and promoting best practices.
Essential Skills & Experience:
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Proven experience in an Application Support environment.
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Solid grounding in ITIL principles.
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Strong troubleshooting abilities across various technical levels.
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A proactive, automation-focused approach.
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Familiarity with Software Development environments and the SDLC.
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Hands-on experience with bespoke applications and related tech stacks.
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Competent in SQL Server / T-SQL querying.
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Effective communicator with excellent interpersonal skills.
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A customer-centric mindset with a passion for resolving issues.
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Experience with ITSM tools.
Location: Merseyside – 1 day onsite per week
If this sounds like the right fit for you or if you’d like to learn more, then please apply directly!
