Key Responsibilities
- Support the ongoing operation of the Product Oversight and Governance (POG) framework, ensuring compliance with regulatory obligations and internal risk policies.
- Assist with embedding product governance standards and promoting consistent adherence across the organisation.
- Produce high-quality documentation, including POG reports and regulatory disclosures required under PRIIPs, IDD, and applicable local regulations.
- Track regulatory updates impacting product, sales, and distribution governance, assessing implications for processes, controls, and documentation.
- Maintain accurate, audit-ready governance records and convert regulatory requirements into clear, practical procedures.
- Contribute to product and target market assessments, ensuring customer-focused principles are integrated and distribution oversight is supported.
- Provide guidance on product and distribution governance activities, including compliance reviews, approvals, and post-sale monitoring.
- Prepare and coordinate product approval and oversight committee documentation, including meeting packs, logs, and minutes.
- Review and enhance internal governance procedures, conducting gap analyses and engaging relevant stakeholders.
- Assist with risk assessments and support the implementation of mitigation actions.
- Perform due diligence on distribution partners during on-boarding.
- Conduct regular oversight of sales and distribution channels, delivering clear reports on risks, findings, and performance trends.
- Monitor distributor KPIs, highlighting and escalating issues where necessary.
- Maintain and analyse the NPS framework to drive customer-centric improvements.
- Track Customer Protection KRIs and associated metrics, developing action plans and reporting to the committee and Group Compliance as required.
Requirements:
- University degree or equivalent qualification.
- APA qualified or working towards QFA.
- Knowledge of product lifecycle governance.
- Strong understanding of customer protection frameworks.
- Experience with product and target market reviews.
- Capability in conducting risk assessments.
- Familiarity with sales and distribution oversight.
- Solid compliance and regulatory knowledge.
Personal Competencies
- Results-driven, able to work independently and collaboratively while managing multiple priorities and deadlines.
- Communicates complex technical information clearly to senior and commercial stakeholders.
- Strong analytical skills, translating data into clear insights.
- Advanced user of Microsoft Office and Power BI.
- Solid understanding of customer protection regulations and principles.
- Builds and maintains effective cross-functional and external relationships.
- Demonstrates strategic awareness within own remit and good understanding of customer and market dynamics.
- Italian or French language skills are an advantage.
