Job Title: Senior IT Helpdesk/Desktop Support Engineer
Job Type: Full-Time
Location: Baar, Zug – Onsite
Languages: English (fluent), German skills is a plus
We’ve partnered with a leading financial services firm in Zug to find a Senior IT Helpdesk/Desktop Support Engineer to join their team.
About the Role
Senior IT Helpdesk / Desktop Support Engineer who can combine strong technical knowledge with excellent communication skills. This role is ideal for someone who thrives in high-pressure environments, enjoys solving complex problems, and takes pride in mentoring and supporting others.
You will be a trusted partner to both colleagues and leadership, ensuring smooth IT operations while setting the standard for service excellence.
You will play a key role in supporting a trading and financial services environment. This requires role requires attention to detail, and the ability to anticipate and plan ahead.
What You’ll Do
- Provide top-tier IT support to end users.
- Oversee daily helpdesk operations, ensuring coverage and fast resolution of issues.
- Troubleshoot and resolve problems across Windows 11, Active Directory, Microsoft 365, Outlook, video conferencing, and telephony systems.
- Advise users on optimising Outlook and productivity tools.
- Perform network troubleshooting with a solid understanding of protocols and processes.
- Create and maintain clear, user-friendly technical documentation.
- Contribute to local, regional, and global IT projects.
- Support workload shifts-adjusting priorities, covering weekends/holidays if required.
- Mentor colleagues, share best practices, and raise overall support standards.
What You Bring
- 5+ years of IT support experience in enterprise-level environments (financial services a strong plus).
- Strong knowledge of Windows 11, Active Directory, Microsoft 365, Outlook, and network troubleshooting.
- Proven experience supporting video conferencing and telephony solutions.
- Ability to manage workload, adapt to changing priorities.
- Excellent troubleshooting skills with a structured, logical approach.
- Strong communication skills, with the ability to explain technical concepts clearly.
- Well-organised and proactive-able to plan ahead, especially when supporting VIPs and traders.
- Fluent in English; German skills are a plus.
If you’re ready to contribute your expertise to a very exciting financial services company, apply now!
