The role provides tier 1 & 2 support to business users.
Key responsibilities:
* Provide end-user support across Windows 11, Microsoft 365, Entra, Intune, Azure, Active Directory, and Citrix
* Manage and resolve support tickets via JIRA, maintaining excellent client service levels
* Support user access, device deployment, desktop environments, and system upgrades
* Assist with IT projects, process improvements, documentation, training, and audits
* Contribute to cybersecurity, patching, and vulnerability management initiatives
Requirements:
* Degree in IT, Computer Science, or equivalent experience
* Experience in an IT support/helpdesk environment
* Strong knowledge of Windows, Microsoft 365, Azure, Entra, Intune, Active Directory, and basic networking
* Excellent troubleshooting, communication, and customer service skills
Desirable:
* Citrix administration, JIRA administration, cybersecurity knowledge, and financial services experience
Occasional out-of-hours support required for maintenance and critical issue resolution.
No visa sponsorship is provided.
