Job Duties:
* Provide application support for laboratory systems including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart and related lab applications.
* Act as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software, configuration, interfaces, and user access.
* Support lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.
* Maintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA+, and company policies.
* Support SQL database activities related to laboratory systems, including exposure to backup, restore, monitoring, basic troubleshooting, and coordination with database administrators.
* Assist in system validation activities including IQ/OQ/PQ support, change control, impact assessments, validation documentation, and periodic reviews of GxP systems.
* Support scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.
* Create, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.
* Support audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.
* Ensure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.
* Work closely with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.
* Engage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.
* Participate in lab digitalization, system improvement, and IT / Labs roadmap initiatives as required.
* Provide application support for laboratory systems including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart and related lab applications.
* Act as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software, configuration, interfaces, and user access.
* Support lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.
* Maintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA+, and company policies.
* Support SQL database activities related to laboratory systems, including exposure to backup, restore, monitoring, basic troubleshooting, and coordination with database administrators.
* Assist in system validation activities including IQ/OQ/PQ support, change control, impact assessments, validation documentation, and periodic reviews of GxP systems.
* Support scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.
* Create, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.
* Support audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.
* Ensure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.
* Work closely with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.
* Engage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.
* Participate in lab digitalization, system improvement, and IT / Labs roadmap initiatives as required.
