The Head of Casualty Claims is responsible for leading the overall strategy, operations, and performance of the casualty claims organization for an established A-rated property & casualty insurance carrier. This executive oversees complex casualty claims, drives operational excellence, ensures regulatory compliance, and develops high-performing claims teams. The role partners closely with underwriting, legal, actuarial, and executive leadership to optimize claim outcomes, control loss costs, and deliver exceptional service while supporting the company’s long-term business objectives.
Required Qualifications
- Bachelor’s degree required; JD preferred.
- 15+ years of progressive casualty claims experience, including at least 5 years in a senior leadership role.
- Extensive experience overseeing General Liability, Auto Liability, Umbrella/Excess Liability, and other casualty lines.
- Proven success managing multi-state claims operations and ensuring compliance with state regulations and industry best practices.
- Demonstrated ability to lead, develop, and mentor high-performing claims teams across multiple locations.
- Strong background in claims strategy, reserving, litigation management, and complex claim resolution.
- Experience partnering with underwriting, legal, risk control, actuarial, and executive leadership to improve portfolio performance.
- Track record of implementing operational improvements, leveraging claims analytics, and driving continuous process enhancements.
- Strong financial acumen, including management of claim severity, loss adjustment expenses, and departmental budgets.
- Excellent negotiation, communication, and relationship management skills with policyholders, brokers, attorneys, TPAs, and reinsurers.
- Experience utilizing modern claims management systems, business intelligence tools, and performance metrics to improve operational effectiveness.
- Demonstrated commitment to regulatory compliance, ethical claims handling, and delivering superior customer outcomes.
Interested or know someone who may be a good fit? Send me a message: [email protected] Or call: 646-349-0114
