Oliver James is recruiting a Business Analyst on behalf of an insurance client for a 12-month contract, with the potential to extend or convert to a permanent role.
We’re looking for someone with strong business analysis skills and proven customer-facing experience. You’ll be comfortable engaging directly with customers and business stakeholders, understanding their needs, and translating these into clear, actionable requirements.
Key Responsibilities
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Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.
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Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.
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Gather, document, and prioritise business requirements; translate them into clear user stories, process flows, and functional specifications.
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Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.
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Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.
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Prepare regular progress updates and reports for management and stakeholders.
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Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.
Requirements
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Proven experience as a Business Analyst and/or Project Manager in banking or insurance, preferably on digital transformation or customer-facing platform projects.
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Strong track record of delivering customer-facing web and/or mobile app projects.
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Excellent communication, stakeholder management, and coordination skills, with the ability to work effectively across business and technology teams.
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Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.
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Ability to manage multiple workstreams, track progress, and escalate issues proactively.
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Experience with UAT coordination, test case management, and go-live support is highly desirable.
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Fluent in English and Cantonese; Mandarin is an advantage.
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Relevant certifications (e.g. Scrum Master, PMP, or equivalent) are a plus.
