We are seeking an experienced Insurance AI Business Analyst to join an MNC Insurance client. This is a hybrid BA/PM role with a strong business analysis focus. You will own end-to-end requirements and analysis activities while also contributing to project management, reporting, and cross-functional coordination.
Key Responsibilities
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Lead requirements gathering and discovery workshops with business and IT stakeholders
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Conduct process analysis and map current/future-state processes across different workstreams
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Document clear, actionable requirements, user stories, process flows, and acceptance criteria
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Manage stakeholder engagement, expectations, and communication across Hong Kong and China teams
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Produce project reporting, status updates, and risk/issue tracking
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Coordinate cross-functional activities and dependencies between workstreams
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Support UAT planning and execution in collaboration with the testing team
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Contribute to both business analysis and light project management activities as needed
Requirements
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Solid business analysis experience in insurance (preferably life or general insurance operations, policy administration, or customer service)
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Experience working on process improvement, automation, or digital transformation programmes
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Strong workshop facilitation, process mapping, and requirements documentation skills
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Ability to operate comfortably in a hybrid BA/PM capacity
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Excellent stakeholder management skills across business, operations, and IT
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Strong written and verbal communication skills in English (Cantonese or Mandarin advantageous given HK/China stakeholder base)
