EMEA Service Desk Team Lead – 6-Month Contract – London – c. £150/day (Inside IR35)
A global professional services firm is looking for a hands-on Service Desk Team Lead to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.
The role
- Lead and develop the EMEA service desk team
- Act as the escalation point for complex software, hardware and network issues
- Manage and prioritise incidents in Zendesk, making sure they’re resolved on time
- Support in-house web applications, proprietary software, laptops and mobile devices
- Maintain process documentation and the regional IT asset inventory
- Work with Core Engineering teams on IT initiatives and updates
- Build strong relationships with stakeholders across regions
What you’ll bring
- 3+ years of IT support experience, including at least 1 year as a team lead
- Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
- Experience supporting geographically spread users in a mid-to-large organisation
- Clear communication with non-technical users at every level
- A track record of following SOPs and improving processes
- Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications
Details: 6-month initial contract, London-based, c.£150/ day inside IR35.
