- Lead the Underwriting Operations CY and PV product lines including policy lifecycle support, system implementations, workflows, procedures, reporting, etc
- Provide day to day management of all aspects of Agency UW Operations for Cyber and Political Violence.
- Overall ownership of the delivery of Agency UW Operations for CY and PV lines of business.
- Liasion with North America UW Teams to deliver UW operational processing, provide updates on operational performance and address queries/questions.
- Utilize technical expertise to learn processing systems and workflows. Resolve complex queries, ensure Underwriting Operational requirements and rules are provided, followed and documented in Standard Operating Procedures. (SOPs)
- Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication as well as managing expectations and deliverables to internal and external partners.
- Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (e.g., Finance, Credit Control, )
- Responsible for the management and performance of offshore operations as it relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking.
- Act as the point of escalation for all UW offshore operational issues for the North America Cyber and Political Violence lines for US, Bermuda and Canada.
- Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage the offshore operations capabilities
- Facilitate regular planning with UW teams to determine future resourcing requirements
- Conduct MonthlyUW Meeting to review
- Prior month end reporting (review through Month End report)
- Current status of submissions, binds, endorsements, issuance
- Trends in queries (focusing on specific queries that need UW assistance)
- Trends in how processing requests are received (prior to inception, within one month, within two months, etc)
- Perform quality checks on sample transactions processed by offshore teams
- Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality
- Participate in projects to improve/automate operations acting as a subject matter expert for the Cyber and Political Violence product lines.
Underwriting Operations Lead
Job Opening: Underwriting Operations Lead – Cyber & Political Violence
We are thrilled to present a prominent career opportunity from our respected client in the Insurance Industry. They are eagerly seeking an Underwriting Operations Lead specialized in Cyber & Political Violence to steer their Operations Department. The role is permanent and situated at the company’s headquarters.
Role & Responsibilities
- Direct oversight and management of the underwriting operations specialized in cyber and political violence sectors.
- Improve operational processes and systems to enhance efficiency and effectiveness within the department.
- Coordinate with other leaders across the company to align operations with overall business strategies.
- Develop and maintain relationships with stakeholders to ensure that operational capabilities meet market demands.
- Handle budgets, forecasts, and other financial aspects within the department.
- Lead, mentor, and develop a high-performing operations team in alignment with organizational culture and objectives.
Key Skills Required
- Proven experience in operations management within the insurance sector, particularly in underwriting for cyber or political violence insurance.
- Strong leadership capabilities and the ability to drive team performance.
- Excellent communication and interpersonal skills to effectively manage stakeholder relationships.
- Robust analytical skills and a methodical approach to problem-solving.
- Ability to handle high-pressure situations and make decisions quickly.
- Extensive knowledge of the regulatory environment affecting the cyber and political violence insurance markets.
Recruitment Services Provided by XYZ Recruitment Agency
