The role provides tier 1 & 2 support to business users.
Key responsibilities:
- Provide end-user support across Windows 11, Microsoft 365, Entra, Intune, Azure, Active Directory, and Citrix
- Manage and resolve support tickets via JIRA, maintaining excellent client service levels
- Support user access, device deployment, desktop environments, and system upgrades
- Assist with IT projects, process improvements, documentation, training, and audits
- Contribute to cybersecurity, patching, and vulnerability management initiatives
Requirements:
- Degree in IT, Computer Science, or equivalent experience
- Experience in an IT support/helpdesk environment
- Strong knowledge of Windows, Microsoft 365, Azure, Entra, Intune, Active Directory, and basic networking
- Excellent troubleshooting, communication, and customer service skills
Desirable:
- Citrix administration, JIRA administration, cybersecurity knowledge, and financial services experience
Occasional out-of-hours support required for maintenance and critical issue resolution.
No visa sponsorship is provided.
