Our client is a well-established and reputable player in the insurance industry, recognized for its strong market presence and commitment to innovation. As part of its ongoing growth strategy, the business is making significant investments in transformation initiatives across technology, operations, and digital capabilities to enhance customer experience and drive future growth.
Business Analyst – Insurance Transformation (Operations / Agency Distribution)
Key Responsibilities
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Partner closely with business stakeholders such as Operations, Distribution, Customer Service, Claims, Underwriting, and other functional teams to gather, analyze, and document business requirements.
- Support insurance transformation initiatives focused on improving operational efficiency, customer experience, and business performance.
- Analyze existing processes and systems, identify improvement opportunities, and recommend business solutions.
- Produce business requirements, process maps, user stories, and functional specifications.
- Act as a bridge between business users, technology teams, vendors, and external partners to ensure successful project delivery.
- Facilitate workshops and stakeholder discussions to drive alignment and decision-making.
- Support solution design, impact assessments, process improvements, and testing activities (SIT/UAT).
- Monitor project progress, risks, and issues, and provide updates to stakeholders and senior management.
- Prepare project documentation, management reports, and presentations for leadership teams.
Requirements:
- 5+ years of Business Analysis experience within the insurance industry.
- Proven experience delivering transformation, process improvement, digitalization, or system implementation projects.
- Strong understanding of insurance operations and business processes, with experience in one or more areas such as Claims, Policy Administration, Underwriting, Customer Service, or Agency / Distribution Operations.
- Open to candidates from both Life Insurance and General Insurance backgrounds.
- Strong analytical and problem-solving skills, with the ability to translate business needs into practical solutions.
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Strong communication and presentation skills in both Cantonese and English.
What’s on Offer
- Join a reputable insurance leader investing heavily in transformation and innovation.
- Work on large-scale, business-critical transformation initiatives with visible impact.
- Gain exposure to senior stakeholders and cross-functional teams across the organization.
- Collaborative culture with strong learning and career development opportunities.
