A global life insurer is hiring a Head of Customer Transformation to own the customer experience agenda across its Asia business. defining the TOM for omni-channel services.
What you’ll do
- Set the target-state for customer experience across all touchpoints
- Use NPS and customer feedback to drive product and process improvements
- Work with Operations, Technology, Data and Product teams to close experience gaps
What we need
- 10+ years in life insurance
- Asia market experience, with a grasp of regional customer behaviour
- Experience in delivering large scale transformation programmes in operations and customer facing functions
- Comfortable with ambiguity and a fast-moving environment
