- 6-month contract
- Strong day rate
- On-site in Dublin
We are looking for an experienced Senior Network Engineer – Unified Communications to take a key role in the design, implementation, and support of our Unified Communications (UC) environment.
You will have strong expertise in Microsoft Teams Phone, Microsoft Teams, Microsoft Teams Rooms, AudioCodes SBC/OVOC, and Genesys Cloud Contact Centre. You will work closely with network, infrastructure, security, vendors, and business stakeholders to deliver secure, reliable, and scalable communications solutions.
Key Responsibilities
- Design, implement, optimise, and support enterprise UC solutions.
- Configure and manage AudioCodes SBC gateways and OVOC.
- Implement and support Microsoft Teams Phone, Direct Routing, and Teams Voice, including integration with carrier SBCaaS.
- Integrate Microsoft Teams with AudioCodes SBC and Cisco CUBE environments.
- Deploy, configure, and manage Microsoft Teams Rooms.
- Support and troubleshoot complex UC issues, providing escalation-level technical support.
- Monitor UC platforms to ensure high availability, performance, and reliability.
- Develop and maintain UC architecture, technical documentation, and disaster recovery procedures.
- Work collaboratively with network, infrastructure, security, and IT support teams.
- Manage UC vendors, technical support cases, and related projects.
- Provide technical guidance and mentoring to junior engineers and support teams.
- Engage with stakeholders to understand requirements and deliver effective UC solutions.
Essential Skills & Experience
- 5+ years’ hands-on experience in Unified Communications.
- Strong experience with Microsoft Teams Phone, Teams Voice, Direct Routing, and Teams Rooms.
- Proven experience designing and deploying AudioCodes SBC solutions.
- Experience with AudioCodes OVOC.
- Experience with Genesys Cloud Contact Centre / Genesys PureCloud.
- Strong understanding of VoIP, SIP, H.323, MGCP, and QoS.
- Good understanding of UC architecture and Microsoft Teams integration.
- Solid knowledge of network infrastructure, including LAN/WAN, routers, and switches.
- Experience working in enterprise-scale, complex IT environments.
- Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Desirable
- Knowledge of Cisco UCM, Cisco Unity, Cisco Voice/Gateway and CUBE.
- CCNP Collaboration or equivalent.
- AudioCodes ACA (SBC) certification.
- Microsoft Certified: Teams Administrator Associate or equivalent.
What We’re Looking For
We are looking for a proactive and technically strong engineer with excellent problem-solving and communication skills. You will be comfortable working across multiple teams, managing competing priorities, and taking ownership of complex UC solutions from design through to operational support.
