Technology & AI Innovation Specialist
Background
Organisations across many sectors are undergoing significant change driven by artificial intelligence, automation, data, evolving customer expectations and new approaches to service delivery. As technology continues to develop rapidly, there is an increasing need for organisations to adopt new tools and ways of working in a practical, responsible and commercially valuable manner.
The Technology & Innovation function plays a central role in this agenda. The team helps the organisation identify, assess, implement and scale technologies and working practices that can improve how services are delivered. It manages a portfolio of emerging technologies across their full lifecycle – from horizon scanning and opportunity assessment, through experimentation, business cases and implementation, to adoption, optimisation and eventual retirement.
A particular focus is placed on AI enablement, including the adoption and effective use of generative AI, productivity tools and AI-powered applications. The team works closely with operational teams, subject-matter experts, risk and compliance functions, technology teams and senior leadership to ensure that new technologies are introduced effectively, responsibly and in alignment with organisational priorities.
About the Role
We are seeking a talented individual interested in building a career focused on the practical application of technology and, increasingly, artificial intelligence within a dynamic professional environment.
This role provides an excellent opportunity for someone who wants to develop their ability to combine business process design, change management and technology to drive innovation and improve service delivery.
Reporting to a senior member of the Technology & Innovation function, you will develop expertise across a range of technology solutions, build project and change management skills, contribute to technology and supplier assessments, and support the implementation and adoption of new solutions within the organisation.
There will be a significant emphasis on generative AI and AI enablement, providing an opportunity to develop a foundational understanding of AI and practical experience applying AI tools to everyday business activities.
This opportunity would suit someone who enjoys working in a fast-paced and demanding professional environment and is excited by the potential for process redesign, automation and AI to transform how organisations operate over the coming years.
Key Responsibilities
- Support the Technology & Innovation team with the deployment and adoption of new software and technology solutions, including working with suppliers, supporting proof-of-concept exercises, coordinating projects and delivering user training.
- Support the organisation’s AI enablement programme, including the adoption and effective use of generative AI tools, productivity platforms and AI-powered applications.
- Assist business users in making effective use of existing technology and AI solutions, proactively identifying opportunities where technology can solve problems or improve existing processes.
- Develop subject-matter expertise in selected products and solutions, supporting configuration, testing, training and further customisation to encourage successful adoption.
- Provide collaborative and proactive support to users of key technology tools, ensuring questions, issues and feedback are addressed efficiently.
- Help document processes, requirements, workflows and use cases, and support the monitoring of adoption, usage and business benefits.
- Contribute to a culture of responsible innovation, continuous improvement and operational excellence across the Technology & Innovation function and the wider organisation.
Skills, Knowledge & Expertise
Essential Technical Skills
- Bachelor’s degree or higher.
- Strong working knowledge of Microsoft Office, including Word, PowerPoint, Excel and Teams.
- Experience supporting users of business applications or technology solutions.
- Experience working with business teams to understand, analyse and document processes and requirements.
- Experience delivering work within a structured project management environment.
Preferred Technical Skills
- Understanding of how generative AI works and practical experience using generative AI tools to achieve useful outcomes, particularly in a professional or business context.
- Relevant certification or training in project management, process improvement, agile delivery or change management.
- Experience configuring and testing workflows within cloud-based productivity or business applications.
- Experience developing and delivering user training and supporting materials.
- Experience assisting with the deployment and adoption of technology solutions within an organisation.
- Understanding of how technology is changing professional and knowledge-intensive service environments.
- Familiarity with business process design and the delivery of technology-enabled services.
- Awareness of the broader technology, automation and AI landscape.
Essential Soft Skills
- A collaborative team player who is comfortable working with a diverse range of stakeholders.
- Technically confident, with a willingness to experiment with and become hands-on with new technologies, particularly AI.
- Naturally curious, with a strong desire to learn how emerging technologies can be applied to real-world business challenges.
- A self-starter with strong attention to detail, critical thinking and problem-solving skills, and the ability to take ownership of work.
- Excellent written and verbal communication skills, with the ability to communicate effectively with colleagues at different levels of an organisation.
- Comfortable working under pressure and delivering high-quality outcomes within tight deadlines.
- A strong commitment to quality, continuous improvement and delivering value to internal and external stakeholders.
- Able to establish credibility and build effective relationships with a wide range of stakeholders.
