Head of Client Services, Private Markets

I’m partnering with an established financial services organization to appoint a Head of Client Services within its private markets business.

This is a senior leadership opportunity combining strategic relationship management, commercial oversight and service delivery. You will work closely with institutional clients and internal leadership to strengthen partnerships, improve operating models and support sustainable growth.

The role suits an experienced leader who can translate complex client requirements into clear business priorities, influence senior stakeholders and drive outcomes across multiple functions.

Key Responsibilities

• Lead a portfolio of strategic client relationships, building trusted partnerships with senior decision-makers.
• Shape client account strategies around business objectives, evolving requirements and opportunities for growth.
• Provide leadership across service delivery, ensuring consistent quality, accountability and responsiveness.
• Partner with senior colleagues across operations, technology and commercial teams to deliver business improvements.
• Lead executive reviews and strategic discussions, providing clear insight into performance, priorities and risks.
• Oversee complex relationship matters and escalations, coordinating effective resolution.
• Support commercial planning, revenue retention and the expansion of existing partnerships.
• Contribute to the development of scalable operating models as the business grows.

Skills & Experience

• 10+ years of significant experience in private markets, investment servicing or a comparable institutional financial services environment.
• Proven success managing senior client relationships and overseeing complex service arrangements.
• Strong understanding of alternative investment structures and the operational requirements of institutional investment managers.
• Commercial judgment, with experience supporting account growth, negotiations and financial performance.
• Ability to influence executive stakeholders and lead initiatives across multiple business functions.
• Experience driving service improvements, organizational change or operational transformation.
• Strong leadership, communication and decision-making skills.
• Relevant degree or professional qualification preferred.

Interested? Email me at [email protected]